Terms of Service & Refund Policy | Whole Energy Body Balance

Terms of Service

Last updated: Aug 22, 2025 1:04 PM

Please read this Terms of Service ("Terms," "Terms of Service") carefully before using https://www.wholeenergybodybalance.com or https://www.thehealingvet.com websites (the "Websites") operated by Whole Energy Body Balance Pty Ltd, a(n) Company formed in Victoria ("us," "we," "our") as this Terms of Service contains important information regarding limitations of our liability. Our Australian Business Number is 35 614 403 931. Our address is 8 Lutana Court, Frankston, Victoria. Your access to and use of this Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users and others, who wish to access and use the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have our permission to access or use the Website.

Our offers and pricing

We offer goods, services, and digital products on this Website.

The price of these goods, services, and digital products is customized based on your needs, which means that we will provide you with a quote after we determine your needs. This price includes all applicable taxes, duties, levies, fees, and additional charges.

Purchases

When you make a purchase on the Website, you will be able to choose the third party payment processor that will collect your payment information and process your payment. When you make a purchase, you will be presented with a payment form using one of the following third party payment processors: Apple Pay, Google Pay, PayPal, Square, and Stripe. We are not responsible for the collection, use, sharing or security of your billing information by these third party payment processors. The following payment method(s) are accepted by the third party payment processors: American Express, bank transfer, cash, MasterCard, and Visa.

You hereby represent and warrant that you have the legal right to use the payment method(s) in connection with any purchase and that the information that you supply to us and to the third party payment processor(s) is true, correct and complete.

Cancellation policy

We offer cancellations on purchases made of the goods, services, and digital products offered on our Website. We offer cancellations only prior to download and prior to performance of the service. You may cancel your order by contacting us and via the website.

You will not be charged a cancellation fee if you cancel your purchase. We will issue you a refund of the full purchase price that you paid if you cancel your purchase. We do not reserve the right to cancel your purchase.

Refund policy

We offer refunds on purchases made of the goods, services, and digital products offered on our Website. To qualify for a refund, you must submit your request to us anytime after your purchase by contacting us or via the website. We offer refunds on any purchases made of the goods, services, and digital products offered on our Website for any reason. You are not required to ship your purchased goods back to us to receive a refund.

Deposits

We may ask you to provide a deposit for purchases made of the goods, services, and digital products offered on our Website. A deposit is a payment made to reserve the goods, services, and digital products. We do not reserve the right to cancel your purchase. As such, we do not refund deposits. We will issue you a refund of the deposit that you made if you cancel your purchase.

WARRANTY ON PURCHASES AND REMEDIES

WE OFFER THE FOLLOWING WARRANTIES ON PURCHASES OF GOODS:

GOODS WILL BE FIT FOR A PARTICULAR PURPOSE
GOODS WILL MATCH THE DESCRIPTION
WE HAVE THE RIGHT TO SUPPLY THE GOODS
ANY EXPRESS WARRANTIES WILL BE HONORED
GOODS WILL BE OF ACCEPTABLE QUALITY

OUR GOODS ALSO COME WITH GUARANTEES THAT CANNOT BE EXCLUDED UNDER THE AUSTRALIAN CONSUMER LAW. YOU ARE ENTITLED TO A REPLACEMENT OR REFUND FOR A MAJOR FAILURE AND COMPENSATION FOR ANY OTHER REASONABLY FORESEEABLE LOSS OR DAMAGE. YOU ARE ALSO ENTITLED TO HAVE THE GOODS REPAIRED OR REPLACED IF THE GOODS FAIL TO BE OF ACCEPTABLE QUALITY AND THE FAILURE DOES NOT AMOUNT TO A MAJOR FAILURE.

WE OFFER THE FOLLOWING WARRANTIES ON PURCHASES OF SERVICES:

SERVICES ARE FIT FOR ANY SPECIFIED PURPOSE AND DESIRED RESULT
SERVICES WILL BE PERFORMED WITHIN A REASONABLE TIME
SERVICES WILL BE PERFORMED WITH DUE CARE AND SKILL

OUR SERVICES ALSO COME WITH GUARANTEES THAT CANNOT BE EXCLUDED UNDER THE AUSTRALIAN CONSUMER LAW. FOR MAJOR FAILURES WITH THE SERVICE, YOU ARE ENTITLED:

TO CANCEL YOUR SERVICE CONTRACT WITH US; AND
TO A REFUND FOR THE UNUSED PORTION, OR TO COMPENSATION FOR ITS REDUCED VALUE.

YOU ARE ALSO ENTITLED TO HAVE PROBLEMS WITH THE SERVICE RECTIFIED IN A REASONABLE TIME AND, IF THIS IS NOT DONE, TO CANCEL YOUR CONTRACT AND OBTAIN A REFUND FOR THE UNUSED PORTION OF THE CONTRACT.

WE OFFER THE FOLLOWING WARRANTIES ON PURCHASES OF DIGITAL PRODUCTS:

DIGITAL PRODUCTS WILL BE FIT FOR A PARTICULAR PURPOSE
DIGITAL PRODUCTS WILL MATCH THE DESCRIPTION
WE HAVE THE RIGHT TO SUPPLY THE DIGITAL PRODUCTS
ANY EXPRESS WARRANTIES WILL BE HONORED
WE HAVE CLEAR TITLE TO THE DIGITAL PRODUCTS
DIGITAL PRODUCTS WILL BE OF ACCEPTABLE QUALITY

STANDARD WARRANTIES PROVIDED BY THE AUSTRALIAN CONSUMER LAW ARE NOT LIMITED IN DURATION. ALL OTHER WARRANTIES SHALL APPLY FOR 180 DAYS FROM THE DATE OF PURCHASE.

To lodge a warranty claim, you must immediately stop using the goods or services and contact us at the information provided below. We will not provide a refund of the costs incurred in lodging a warranty claim.

Subscriptions

This Website features products or services that are offered via a subscription model. A subscription model requires regular payments to receive a product or service. The initial term of the subscription is Depending on selection form customer.

WE DO NOT OFFER THE OPTION TO REVOKE YOUR SUBSCRIPTION SHORTLY AFTER MAKING YOUR PURCHASE.

THERE IS NO MINIMUM PURCHASE REQUIRED TO QUALIFY FOR THE SUBSCRIPTION.

AUTOMATIC RENEWALS OF SUBSCRIPTIONS

WHEN YOU PURCHASE A SUBSCRIPTION ON THE WEBSITE, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW EVERY DEPENDING ON SELECTION FORM CUSTOMER. WE WILL AUTOMATICALLY RENEW YOUR SUBSCRIPTION BY USING THE PAYMENT METHOD ON FILE UNTIL YOU CANCEL YOUR SUBSCRIPTION. WE WILL INFORM YOU OF SUCH RENEWALS PRIOR TO THE RENEWAL DATE.

YOU MAY CANCEL THE AUTOMATIC RENEWALS OF YOUR SUBSCRIPTION VIA YOUR ACCOUNT ON THE WEBSITE. PLEASE NOTE THAT YOU WILL NO LONGER RECEIVE THE ITEMS OR SERVICES PROVIDED BY THE SUBSCRIPTION ON YOUR CANCELLATION EFFECTIVE DATE.

THE CANCELLATION OF THE AUTOMATIC RENEWAL OF YOUR SUBSCRIPTION WILL BECOME EFFECTIVE IMMEDIATELY.

Accounts

When you create an account on our Website, you guarantee that you are 18 years of age or older and that the information that you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Website.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. We reserve the right to terminate your account anytime at our sole discretion. You can terminate your account by contacting us and/or through the website.

Comments and uploading content

By submitting a comment or uploading content onto this Website, you grant Whole Energy Body Balance Pty Ltd a worldwide, non-exclusive, perpetual, royalty-free license to reproduce, publish and distribute the comment or content. When you make a comment or upload any content onto this Website, you agree that such comment or content may be viewed by other parties and it is your responsibility to ensure that the comment or content does not contain any confidential or proprietary information. You are also responsible for ensuring that your content or comment does not violate any laws, rules or regulations. We reserve the right to remove any content or comment at any time in our sole discretion.

Prohibited uses

You agree that you will use this Website in accordance with all applicable laws, rules, regulations and these Terms at all times. The following is a non-exhaustive list of prohibited uses of this Website. You agree that you will not perform any of the following prohibited uses:

Impersonating or attempting to impersonate Whole Energy Body Balance Pty Ltd or its employees, representatives, subsidiaries or divisions;
Misrepresenting your identity or affiliation with any person or entity;
Sending or attempting to send any advertising or promotional material, including but not limited to spam, junk mail, chain mail or any similar material;
Engaging in any conduct that restricts or inhibits any person’s use or enjoyment of the Website, or which, as determined in our sole discretion, may harm us or the users of this Website or expose us or other users to liability;
Using the Website in any manner that could disable, overburden, damage or impair the Website or interfere with another party’s use of the Website;
Using any robot, spider or other similar automatic technology, process or means to access or use the Website for any purpose, including monitoring or copying any of the material on this Website;
Using any manual process or means to monitor or copy any of the material on this Website or for any other unauthorized purpose;
Using any device, software, means or routine that interferes with the proper working of the Website, including but not limited to viruses, trojan horses, worms, logic bombs or other such materials;
Attempting to gain unauthorized access to, interfering with, damaging or disrupting any parts of the Website, the server(s) on which the Website is stored, or any server, computer or database connected to the Website;
Attempting to attack or attacking the Website via a denial-of-service attack or a distributed denial-of-service attack;
Otherwise attempting to interfere with the proper working of the Website;
Using the Website in any way that violates any applicable state, territory or country laws, rules or regulations.

NO WARRANTY ON WEBSITE

THIS WEBSITE IS PROVIDED “AS IS”. NO WARRANTY, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF ACCEPTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR DESIRED RESULT, CONFORMITY TO DESCRIPTION, UNDISTURBED POSSESSION, UNDISCLOSED SECURITIES, CLEAR TITLE AND PERFORMANCE WITH DUE CARE AND SKILL) SHALL APPLY TO THIS WEBSITE, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

Availability, errors and inaccuracies

To the extent permitted by law, we assume no liability for the availability, errors or inaccuracies of the information, products or services provided on this Website. We may experience delays in updating information on this Website and in our advertising on other websites. The information, products and services found on the Website may contain errors or inaccuracies or may not be complete or current. Products or services may be incorrectly priced or unavailable. We expressly reserve the right to correct any pricing errors on our Website. If you determine that there is an error on this Website, or any invoices or purchase orders sent to you by us, please inform us immediately using the contact information below. The inclusion or offering of any product or service on this Website does not constitute an endorsement or recommendation of such product or service by us.

DAMAGES AND LIMITATION OF LIABILITY

TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WHOLE ENERGY BODY BALANCE PTY LTD BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOSSES ARISING OUT OF, RELATING TO OR IN ANY WAY CONNECTED WITH YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE, INCLUDING BUT NOT LIMITED TO YOUR RELIANCE UPON OPINIONS OR INFORMATION APPEARING ON THIS WEBSITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, OR LINKED WEBSITES OPERATED BY THIRD PARTIES, WHETHER BASED ON A THEORY OF CONTRACT, TORT, STRICT LIABILITY, CONSUMER PROTECTION STATUTES OR OTHERWISE, EVEN IF WHOLE ENERGY BODY BALANCE PTY LTD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THIS LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN YOU AND US. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS OF USE IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF LIABILITY PROVIDED IN THESE TERMS OF USE INURE TO THE BENEFIT OF WHOLE ENERGY BODY BALANCE PTY LTD .

IF, DESPITE THE LIMITATION ABOVE, WHOLE ENERGY BODY BALANCE PTY LTD IS FOUND LIABLE FOR ANY LOSS OR DAMAGE WHICH ARISES OUT OF OR IN ANY WAY CONNECTED WITH ANY OF THE OCCURRENCES DESCRIBED ABOVE, THEN THE LIABILITY OF WHOLE ENERGY BODY BALANCE PTY LTD WILL IN NO EVENT EXCEED THE SERVICE FEES YOU PAID TO WHOLE ENERGY BODY BALANCE PTY LTD IN CONNECTION WITH SUCH TRANSACTION(S) ON THIS WEBSITE.

Links to third party websites

This Website may contain hyperlinks to websites operated by third parties and not by us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is your responsibility to take precautions to ensure that whatever links you click on or software that you download, whether from this Website or other websites or applications, is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Intellectual property and DMCA notice and procedure for intellectual property infringement claims

All contents of this Website are © 2000 - 2026 Whole Energy Body Balance Pty Ltd or third parties. All rights reserved. Unless specified otherwise, this Website and all content and other materials on this Website including but not limited to all logos, designs, text, graphics, pictures, information, data, software, sound files and arrangement thereof (collectively, “Content”) are the proprietary property of Whole Energy Body Balance Pty Ltd and are either registered trademarks, trademarks or otherwise protected intellectual property of Whole Energy Body Balance Pty Ltd or third parties in Australia and/or other countries.

If you are aware of a potential infringement of our intellectual property, please contact Edward Bassingthwaighte at thehealingvet@wholeenergybodybalance.com.

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Website infringes on the copyright, trademark or other intellectual property rights of any person or entity.

If you believe in good faith that the Content infringes on your intellectual property rights, you or your agent may send us a written notice of such infringement titled “Infringement of Intellectual Property Rights - DMCA.” Your notice to us must include the following information:

An electronic or physical signature of the person authorized to act on behalf of the owner of the intellectual property right’s interest;
A description of the work that you claim has been infringed, including the URL (i.e., web page address) of the location where the work exists or a copy of the work;
Your name, email, address and telephone number; and
A statement by you that you have a good faith belief that the disputed use is not authorized by the owner of the work, its agent or the law.

Please note that we will not process your complaint if it is not properly filled out or is incomplete. You may be held accountable for damages, including but not limited to costs and attorneys’ fees for any misrepresentation or bad faith claims regarding the infringement of your intellectual property rights by the Content on this Website.

You may submit your claim to us by contacting us at:

Whole Energy Body Balance Pty Ltd
Edward Bassingthwaighte
thehealingvet@wholeenergybodybalance.com
‭0428 278 630‬
8 Lutana Court,
Frankston, Victoria, 3199
Australia

Governing law, severability, dispute resolution, venue and class action waiver

These Terms shall be governed and construed in accordance with the laws of Australia, without regard to its conflict of laws provisions. THESE TERMS SHALL NOT BE GOVERNED BY THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE SALE OF INTERNATIONAL GOODS, THE UNIFORM COMMERCIAL CODE, NOR INCOTERMS.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

Any controversy or claim arising out of or relating to these Terms including but not limited to the interpretation or breach thereof shall be resolved in a court of competent jurisdiction in Victoria, Australia.

Changes to Terms of Service

We reserve the right to make changes to these Terms of Service at any time. We will notify you immediately of making any changes to these Terms of Service by posting the updated terms of service to this website and/or via email campaign.

Questions

If you have any questions about our Terms of Service, please contact us at thehealingvet@wholeenergybodybalance.com.